What do I do if I have a faulty product?
If you have any warranty issues, the quickest and easiest way to get it resolved is to send an email to firstname.lastname@example.org with a description of the issue and photos of the affected part.
If your product needs a service or a repair, we are happy to service and repair the bike or part. contact us to arrange the service, or alternatively most bicycle or e-bicycle shops will be able to service your product. spare parts are available in this online store.